Frequently asked Questions
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Appeals are regulated by section 74 of the Act. Notice of Internal Appeal may be lodged by the requester who is not satisfied about the outcome of Section 18.

(1) application or deemed refusal. In the event the Notice of Internal Appeal fails or institution does not provide required response, requester may elect to approach the High Court for necessary relief or abandon the matter. The procedure with lodgment of Notice of Internal Appeal is that within 60 days from date of refusal of section 18(1) application or deemed refusal, Appeal must be lodged with the Information Officer of the Municipality. Appellant must provide reasons for submitting an appeal. In case of our Municipality a fee for internal appeal is deferred until determination is made on the merit of the Notice of Internal Appeal.

Request for access to information held by the Municipality is regulated by section 18 of the Act and can be requested by filling in the application form. Please click here to download the Manual and applicable forms.

Upon receipt of the requested information, Municipality has 30 days to assess and consider the application submitted by the requester. A non - refundable application fee of R35.00 is payable before processing the request. In the event, the application is refused Information Officer must advise the requester accordingly.
Each application received must be considered within 30 days from the date of receipt. In the event the application is not considered after 30 days it is automatically "deemed refusal".
In the event the Information Officer grant requested information further fee may be charged depending on the time spent in collating the requested information as well as the production fee. In determining the applicable fee for the above, we are guided by the tariff set out in the regulations of the Act.
The application fee as well as other costs related are payable to our banking account details which are attached hereto for ease of reference.
Bank: ABSA
Account name: Nelson Mandela Bay Metropolitan Municipality
Account number: 40 7953 3826
Branch code: 63 2005


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