Service Alerts

Published: 30 Mar 2021 CURRENT

PARTS OF THE CITY EXPERIENCING INTERMITTENT WATER DISRUPTIONS DUE TO LOW RESERVOIR LEVELS

Water disruptions are being experienced in the City due to a deficit of water in the water network system. Our bulk reservoirs are running critically low and the demand is outstripping the supply.

The following suburbs are experiencing intermittent water supply or low pressure:

1.Kabega Park

2.Hunters Retreat

3.Linton Grange

4.Rowallan Park

5.Parsons ridge

6.Parsonsvlei

7.Francis Evatt Park

8.Morningside

9.Baywest

10.Sherwood

11.Lorraine

12.Westering

13.Framesby

14.Sunridge Park

15.Malabar

16.Barcelona

17.Cotswold

We apologise for the inconvenience.

Published: 22 Mar 2021 CURRENT

If you are struggling to access your favourite read on our e-library (http://nmbm.overdrive.com), we identified the technical issue and can fix the problem. Kindly send your e-library card numbers to ksiwa@mandelametro.gov.za or send a WhatsApp message to 0713040394 for assistance.

Published: 21 Oct 2020 CURRENT

SUSPENSION OF E-NEWSPAPER AND E-MAGAZINE SERVICES

The NMBM Library services regret to inform its NMBM community that its e-newspaper and e-magazine service is suspended with immediate effect until further notice due to technical and administrative challenges. The Library service is doing its best to restore normal services. We are hoping to have resolved our challenges within a month.

However, our users may still access the e-book and audiobook service (Overdrive) by going through the municipal website or via downloading the Libby app.

To register for e-books and audiobooks send an email tolibraryadmin@mandelametro.gov.za

We sincerely apologise for any inconvenience caused.

Deputy Director – NMBM Libraries

Mrs. Bongiwe Chigumbu

Published: 07 Apr 2021, Resolved: 10 Apr 2021 RESOLVED

PLANNED ELECTRICITY OUTAGE

Date: Thursday, 8 April 2021 (Weather permitting)

Time: 09:00 - 16:00

Affected Areas: Schoenmakerskop - DSK line

Please treat all installations as 'LIVE'

Published: 01 Apr 2021, Resolved: 07 Apr 2021 RESOLVED

REFUSE COLLECTION DURING EASTER WEEKEND

We would like to alert residents that waste will still be collected on the allocated days of collection on Good Friday, 2 April, and Easter Monday, 5 April 2021.

Please refrain from leaving garbage bags on the side of the road if it is not the allocated day for collection.

Have a blessed Easter Weekend!

Published: 30 Mar 2021, Resolved: 31 Mar 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

REASON: Maintenance

DATE: Wednesday, 31 March 2021 (Weather permitting)

TIME: 08:00 - 17:00

AFFECTED AREAS:
SECTION GREENBUSHES – SEAVIEW LINE 22 kV, GBS SUB – SPL35, CCR, CBU VILLAGE, MPK, ROYALSTON SUB, SCF, SPL, TBU, TCR, TDS, TLF

Please treat all installations as "LIVE".

Published: 28 Mar 2021, Resolved: 30 Mar 2021 RESOLVED


RESERVOIR LEVELS LOW DUE TO ELECTRICITY OUTAGE

The City wishes to inform residents that the power outage in Seaview has affected the pumpstation. Greenbushes reservoir is currently at 23% and will continue dropping until the power is restored.

Residents are encouraged to use water for essential purposes only.

Areas that could be affected if storage is depleted are listed below:

1. St Alban's

2. Colleen Glen

3. Higher lying areas of Rowallan Park.

4. Greenbushes

We apologise for the inconvenience caused.

Published: 26 Mar 2021, Resolved: 28 Mar 2021 RESOLVED

UPDATE ON WIDESPREAD WATER DISRUPTIONS EXPERIENCED IN PARTS OF THE CITY

March 26, 2021

The Municipality wishes to update residents that water trucks have been sent to the locations below:

1) Spar Hunters Retreat
2) Spar Sherwood
3) Linton Grange PnP
4) Rowen Street Complex
5) Reginald Road; Barcelona area

Kindly note that these trucks may leave to fill up however, they will return to the above-mentioned locations.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

ELECTRICITY SHUTDOWN

When: Tuesday, 23 March 2021 (alternatively Wednesday, 24 March 2021)

Time: 08H00 - 16H00

Reason: Allow ESKOM contractor to remove nets erected to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

Lines / Areas
DUM1 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
DUM1#128 (Dumbrody, Aloes Coega, Hougham Park & Tankatara)
SES1#56-57 (Sewerage Eland Street Farms/Despatch)
GBF1#68 (58-59) (Greenbushes Fitches Corner
FGR1#29 (52-53), FGR1#21-27 (1-2)
FGR1#8 (56-57) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans)
FCR1# (8-9) (Fitches Corner, Rocklands)
FCW1# (15-16), FCW1# (18-18A1), FCW1# (24-24-1) (Fitches Corner Witteklip , Woodridge)
VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge
DSU1# (102-103) Ditchling/Summit
TFM1#38-68 (42-43) (Thornhill Farms, Mantjiesfontein, Vaalkrans and Boxes & Shooks)
NFL1#20-8 (11-12) (Nokton Farms)
SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps)

All installations to be treated as live for the duration of the outage.
Apologies for any inconvenience caused.

Published: 19 Mar 2021, Resolved: 26 Mar 2021 RESOLVED

Eskom confirm all loadshedding will cease at 12H00 until further notice

Published: 17 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

EMERGENCY ELECTRICAL SHUTDOWN

Reason: Emergency maintenance

Date: 18 March 2021 (Weather permitting)

Time: 09H00 - 13H00

Affected areas: Patterson Road, North End

Please treat all installations as "LIVE"

Published: 12 Mar 2021, Resolved: 14 Mar 2021 RESOLVED

EXTREMELY HOT CONDITIONS ARE EXPECTED FOR SATURDAY, 13 MARCH 2021

Extremely hot conditions are expected in places over the western and central parts of the Eastern Cape on Saturday, 13 March 2021.

A cold front approaches the country from the west, with a surface trough extending through the Eastern Cape causing dry north westerly winds blowing off from the interior, resulting in very hot to extremely hot conditions across the Eastern Cape. Areas in the west are of particular interest as the expected daytime-temperatures are expected to range between the late 30’s and low 40’s, this will pose a risk as people and animals can get heat exhaustion, heatstroke, bloody nose, faintness, and dehydration. The general public over the forementioned areas are advised to avoid strenuous outside work as well as drink plenty of water.

Moreover, these dry, hot and slightly windy conditions over the western and central parts of the Eastern Cape are expected to enhance the risk of runaway fires, thus open fires are prohibited. A slight chance of heat-induced thunderstorms is expected in places over the interior in the afternoon.

Please click here to view more weather and rainfall information

Published: 11 Mar 2021, Resolved: 15 Mar 2021 RESOLVED

URGENT NOTICE TO RESIDENTS:

Please switch off all appliances during loadshedding to avoid a system overload, resulting in prolonged outages in some cases, when electricity supply is restored. Your cooperation will not only assist us to restore supply sooner, but also to protect the integrity of the electricity distribution system and to distribute the burden of loadshedding equally.

To report all outages, call our electricity call centre at 041 506 5595.

Published: 10 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

Stage 2 loadshedding 

Friday, 19 March 2021

* 00H00 - 02H30: Group 6, 11
* 02H00 - 04H30: Group 7, 12
* 04H00 - 06H30: Group 8, 13
* 06H00 - 08H30: Group 9, 14
* 08H00 - 10H30: Group 10, 15
* 10H00 - 12H30: Group 11, 16
* 12H00 - 14H30: Group 12, 17
* 14H00 - 16H30: Group 13, 18
* 16H00 - 18H30: Group 14, 19
* 18H00 - 20H30: Group 15, 1
* 20H00 - 22H30: Group 16, 2
* 22H00 - 00H30: Group 17, 3

Saturday, 20 March 2021
* 00H00 - 02H30: Group 18, 4
* 02H00 - 04H30: Group 19, 5
* 04H00 - 05H30: Group 1, 6

All loadshedding schedules available here

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a group / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.

This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.

Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

NMBM IVR and ACCOUNTS CALL CENTRE (041 506 5555) SERVICES down due to infrastructure issues. 

An update will be posted once the issue is resolved. 

Apologies for the inconvenience.

Published: 08 Mar 2021, Resolved: 11 Mar 2021 RESOLVED

CHURCHILL AND ELANDSJAGT WATER TREATMENT WORKS DOWN DUE TO A FAULT WITH SUPPLY FROM ESKOM

There is currently a fault with the electricity supply from Eskom to the Churchill and Elandsjagt Water Treatment Works. Both plants are currently off and there is no timeframe available for when supply will be restored.

This could cause disruptions to multiple areas due to the water system being integrated and water being shared throughout the City to assist all areas during the drought disaster.

Storage levels will be monitored and water tankers provided if storage is depleted.

Published: 07 Mar 2021, Resolved: 08 Mar 2021 RESOLVED

WATER DISRUPTIONS IN UITENHAGE DUE TO FAILED PUMP STATION

The City wishes to inform residents that we are experiencing water disruptions in Uitenhage in the Van Riebeeck reservoir zone.

This is due to a pump station failure at Van Riebeeck.

The following areas are affected:

1. Scheepershoogte

2. Strelitzia

3. Vanes

4. Winterhoek

5. Mountain View

Water tankers are being secured and locations will be communicated shortly.

We apologise for the inconvenience caused.


Published: 06 Mar 2021, Resolved: 06 Mar 2021 RESOLVED

Fitches Corner substation, Gedulsrivier 6kV OCB tripped affecting FGR (Fitchets Corner /Geduldsriver), MPK (Murray Park).

Staff are attending to restoration of supply, no timeframe.


We apologise for the inconvenience caused.

Published: 05 Mar 2021, Resolved: 19 Mar 2021 RESOLVED

INTERMITTENT WATER DISRUPTIONS MAY OCCUR DUE TO CRITICALLY LOW RESERVOIR LEVELS

 The Municipality wishes to update residents that our bulk storage reservoirs are slowly climbing however, any unexpected event could still result in disruptions as storage levels are still critically low.

Residents that receive water directly from bulk water pipelines fed from Kouga dam are still experiencing some disruptions as this is the highest point on the water network and storage will only build up once the rest of the system has been restored.

Residents are reminded that supply from the Kouga dam has been restricted by 70% as the dam is currently at 6.4%

Areas that could be affected include:

1. Thornhill

2. Wedgewood

3. Consumers on bulk line in Greenbushes

4. Kwanobuhle

Water tankers will be dispatched to areas affected and will be communicated shortly.

We urge all residents to continue using water sparingly.

We apologise for the inconvenience caused.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 01 Mar 2021, Resolved: 01 Mar 2021 RESOLVED

EMERGENCY SHUTDOWN - 1 MARCH 2021

TIME: 17H00

At Ditchling sub, KKT1 66kV line will be switched off at 17H00 for emergency work affecting Walmer, Sunridge Park, Fernglen, Framesby, Kabega Park, Linton Grange, Westering, Taybank, Charlo, Fairview, Greenshields Park, Mount Pleasant, Overbaakens, Springfield, Walmer Down, Algoa Park, Young Park, Gelvan Park, Gelvandale, Malabar, Cadles. Supply to be restored soonest, no timeframe available.


Published: 23 Feb 2021, Resolved: 28 Feb 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: Saturday 27/02/2021 (Weather permitting)

Time:  8h00 - 18h00

Affected area/s: Mill Park Suburb

Please treat all installations as "LIVE".

Published: 16 Feb 2021, Resolved: 22 Feb 2021 RESOLVED

PLANNED ELECTRICITY SHUTDOWNS

Shutdown Details

When: Sunday, 21 February 2021 (alternatively 28 February 2021)

Where: Ditchling 66kV substation

Time: 08H00 - 17H00

Reason: Maintenance/repairs to faulty switchgear

All areas fed from the Ditchling substation will be affected:

  • Summit Line
  • Loerie Pumps
  • SGP - Summit / Gamtoos Pumps
  • SLL - Summit / Loerie / Limebank
  • NFL - Nocton Farms
  • FBH - Fitchets Corner / Blue Horizon Bay
  • FCR - Fitchets Corner / Rocklands
  • FCW - Fitchets Corner / Witteklip
  • FGR - Fitchets Corner / Gedultsdrivier
  • Section of Malabar
  • Section of Gelvandale
  • Section of Helenvale
  • Walmer17th Ave, Walmer
  • Walmer Downs
  • South End
  • Sunridge Park
  • Westering
  • Cotswold
  • Charlo
  • Springfield
  • Greenshields Park
  • Cadles
  • Ferguson
  • Section of Korsten
  • Neave Township
  • VMW - Van Stadens / Woodridge
  • TBS - Thornhill / Boxes & Shooks
  • TFM - Thornhill Farmers / Matjiesfontein
  • Section of Linton Grange
  • Section of Fernglen
  • Framesby
  • Algoa Park
  • Young Park

All supplies to be treated as live for the duration of the outage.

Published: 16 Feb 2021, Resolved: 18 Feb 2021 RESOLVED

Daly Street substation vandalised affecting Central area and surrounding areas .

Staff are attending to repairs and restoration of supply, no timeframe available.

We apologise for the inconvenience caused.

Published: 12 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the ongoing strike action, ALL refuse collection trucks have not resumed their normal rounds today.

We plead with residents to please keep their refuse bags in their yards until further notice.

Residents are encouraged to make use of the City’s drop-off sites to dispose of their waste.

The drop-off sites are situated at:

The sites are open seven days a week, from 7:30am until 5pm.

Port Elizabeth- Strandfontein Road in Summerstrand5th Avenue in WalmerArlington Landfill site, Victoria Drive in WalmerKragga Kamma closer to Circular DriveHunters Retreat, Cape RoadBlue Horizon BaySea View RoadRalo Road, KwaMagxakiStanford Road, HelenvaleUmnulu Street, next to Spar in NU9 MotherwellColchester Drop-off siteKoedoeskloof Disposal site- Despatch: M20, Old Grahamstown RoadUitenhage- Gillespie drop off site, RiebeeckhoogteVerwoerd drop off siteKwaNobuhle: Jolobe??Sarili??Ngeyakhe??Zolile Nogcazi and??Ntambanane StreetsKwaLanga- Laksman Drop offsiteTambo Drop offsite, Cnr Lambata Street and 21st Avenue.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 11 Feb 2021, Resolved: 15 Feb 2021 RESOLVED

CUSTOMER CARE SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that all Customer Care Centres have been temporarily closed due to the ongoing industrial action.

The centres are situated in Govan Mbeki Avenue, Walmer, Korsten, New Brighton, Uitenhage and Motherwell.

The NMBM Accounts telephone line: 041 506 5555 is also temporarily down.

Residents are encouraged to utilise the e-services and municipal website if they are registered and use the easy pay alternatives to make payments including Checkers, Post Office and the EFT option.

In case of a blocked prepaid electricity meter, residents are encouraged to check their latest statement for their overdue amount. The amount written on the statement will need to be paid and a receipt emailed to reconnections@mandelametro.gov.za to allow for a reconnection.

We apologise for the inconvenience caused.


Published: 10 Feb 2021, Resolved: 11 Feb 2021 RESOLVED

STAGE 3 loadshedding will be implemented from 13:00 this afternoon until 06:00 tomorrow morning.

The schedule is as follows:

10 February

13:00-14:30 Group 5, 10, 15

14:00-16:30 Group 6, 11, 16

16:00-18:30 Group 7, 12, 17

18:00-20:30 Group 8, 13, 18

20:00-22:30 Group 9, 14, 19

22:00-00:30 Group 10, 15, 1

11 February

00:00-02:30 Group 11, 16, 2

02:00-04:30 Group 12, 17, 3

04:00-06:30 Group 13, 18, 4

Published: 10 Feb 2021, Resolved: 16 Feb 2021 RESOLVED

MUNICIPAL SERVICES AFFECTED BY STRIKE ACTION

The Nelson Mandela Bay Municipality wishes to inform residents that due to the strike action currently taking place, some of the municipal services have been negatively affected.

Some of the affected Directorates include Electricity and Energy and Infrastructure and Engineering. This has caused delays in responding to reported electrical faults and water leaks.

The City humbly requests residents and businesses to bear with us during this time as all possible efforts are underway to restore normality. Some of the areas affected by power outages include the Uitenhage Industrial area, Wells Estate and Straundale.

Traffic Services offices in Uitenhage and Korsten and the Sidwell Roadworthy Centre too have also been temporarily closed due to the strike action.

The City would like to plead for patience and cooperation during this time as engagements are taking place to resolve the matter.

We apologise for the inconvenience caused.

Published: 09 Feb 2021, Resolved: 10 Feb 2021 RESOLVED

NO REFUSE COLLECTION DUE TO STRIKE ACTION

The Municipality wishes to inform residents that due to strike action currently going on at our depots, ALL refuse trucks have not resumed their normal rounds.

We plead with residents to please not take out their refuse to the streets until further notice.

We apologise for the inconvenience caused.

Published: 06 Feb 2021, Resolved: 06 Feb 2021 RESOLVED

CALL CENTRE TEMPORARILY DOWN

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is temporarily unavailable due to loadshedding.

Services will be restored at 10h30.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 05 Feb 2021, Resolved: 09 Feb 2021 RESOLVED

LOADSHEDDING 

Ceased as from 8:00 Sunday, 7 February 2021

Published: 03 Feb 2021, Resolved: 05 Feb 2021 RESOLVED

Section of Summerstrand affected power outage due to cable damaged by contractor. Staff attending to restoration of supply, no timeframe available

Published: 31 Jan 2021, Resolved: 02 Feb 2021 RESOLVED

DISRUPTION IN KWALANGA CAUSED BY WATERMAIN EXTENSION

We wish to inform residents that the Water & Sanitation Department are currently conducting a watermain extension to rectify long outstanding water supply issues in KwaLanga. This has caused a disruption of water in the area.

Water tankers have been dispatched to the corner of Modiko and 22nd Avenue.

Kindly note that the tanker may leave to refill however, it will return to that location.

We apologise for the inconvenience caused.

Published: 27 Jan 2021, Resolved: 31 Jan 2021 RESOLVED

ELECTRICITY INTERRUPTION / EMERGENCY MAINTENANCE

Date: 30 January 2021 (Weather permitting)

Time: 08:00 - 16:00

Areas affected: Nottingham, Leicester and Smart streets, and part of Arthur and Steboneath streets Sydenham.

Please treat all installations as "LIVE". 

The Municipality apologises for the inconveviance caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

WATER DISRUPTION IN KWALANGA, WARD 50

The Municipality wishes to inform residents that the Water and Sanitation department suspects that there is a burst main pipe in Ward 50 that has resulted in the loss of water supply.

The department has tried to locate the problem and have sent leak detection experts to assist with finding the burst as it has not surfaced as yet.

Another update will be sent once the leak has been found.

We apologise for any inconvenience caused.

Published: 24 Jan 2021, Resolved: 27 Jan 2021 RESOLVED

The Municipality wishes to inform residents that a Section of Seaview pump lines have been switched off for repairs of the blue phase bridge and tree cutting.

This will affect Theescombe and surrounding areas.

No timeframe is currently available.

We apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

CALL CENTRE DOWN DUE TO POWER OUTAGE AFFECTING DITCHLING SUBSTATION.

Nelson Mandela Bay Municipality would like to inform residents and businesses that the service delivery call centre is down due the power outage affecting Ditchling substation.

Consumers can submit complaints via e-mail at waterleaks@mandelametro.gov.za

The Municipality would like to apologise for the inconvenience caused.

Published: 20 Jan 2021, Resolved: 21 Jan 2021 RESOLVED

POWER OUTAGE

Large parts of Nelson Mandela Bay affected by power failure.

Areas affected include:

Algoa Park

North End

Malabar

Cotswold

Newton Park

Westering

Framesby

Fernglen

Sunridge Park

Greenshields Park

Linton Grange

Sydenham

Mangold Park

Fernglen

Brymore

Central

Glen Hurd

Walmer Downs

Gelvandale

Kensington

Greenacres

Mill Park

Linkside

Blue Horizon Bay

and surrounds.

Response teams attending to restoration of supply. No timeframe available.

We apologise for the inconvenience

Published: 16 Jan 2021, Resolved: 17 Jan 2021 RESOLVED

WATER DISRUPTION: WALMER PARK & SURROUNDS

16 January 2021

The Municipality would like to inform residents that a second burst occurred this morning at Victoria Park School area, on Airport 525mm diameter water main. The following areas are affected:

1.The Airport

2. Walmer

3. South End

4. Forest Hill

5. Humewood and parts of Summerstrand, mainly below 2nd Avenue.

Repairs are currently still ongoing. The team has been on site since last night.

In the interim, water tankers remain stationed at the following locations:


1) 6th Avenue Mall, Walmer

2) 1st Avenue Spar, Walmer

3)Caltex garage, Forest Hill

4) Spar Humerail

5) Caltex garage next to Boardwalk.

The inconvenience caused is regretted.

Published: 14 Jan 2021, Resolved: 19 Jan 2021 RESOLVED

Stage 2 load-shedding

Schedule for Monday, 18 January

08H00-10H30: Groups 12,17 
10H00-12H30: Groups 13,18; 
12H00-14H30: Groups 14,19; 
14H00-16H30: Groups 15,1;
16H00-18H30: Groups 16, 2
18H00-20H30: Groups 17, 3;
20H00-22H30: Group 18, 4;
22H00-23H30: Group 19, 5

Click here to go to the load-shedding page

Published: 09 Jan 2021, Resolved: 11 Jan 2021 RESOLVED

Re-opening of libraries after the Christmas Closure

The Nelson Mandela Bay Municipality Library Service will re-open on the 11 Jan and continue receiving of library materials. Libraries will receive library materials from 09h00 until 15h30 on Monday to Thursday and 09h00 – 13h30 on Fridays

Walmer Library will receive library materials on alternate days every week, i.e. Monday, Wednesday and Friday. Monday and Wednesday both libraries will open for receipt of library materials from 09h00 until 15h30; and 09h00 – 13h30 on Fridays.

North End and Algoa Park Library will receive library materials daily from 8h30 – 12h30

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism.

All patrons are encouraged to use the NMBM online platform, Libby, or through the Overdrive website @ http://nmbm.lib.overdrive.com to borrow library materials

Published: 28 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

COLLAPSED SECONDARY MATURATION POND BLOCKS CAPE RECEIFE LIGHTHOUSE ROAD

We wish to inform residents that a secondary maturation pond, holding treated final effluent of Cape Receife Waste Water Treatment Works has collapsed.

The treated effluent, bottom sediments and sand flooded the Cape Receife lighthouse road and has blocked access to the road.

Work is currently underway to clear the road. The sediments will be dried and disposed at Cape Receife Waste Water Treatment Works sludge drying beds.

We apologise for the inconvenience caused.

Published: 17 Dec 2020, Resolved: 21 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN TO CARRY OUT MAINTENANCE WORK

The City wishes to inform residents that the water supply will be shut off on Thursday, 17 December from 07H00 to carry out maintenance work.

The work that will be carried out will be to repair a leak on a large pipeline.

The areas listed below may be affected:

1. Algoa Park

2. Missionvale

3. Zwide

4. Kwazakhele

5. Govan Mbeki

6. Veeplaas

7. Soweto on Sea

Water tankers will be arranged and locations will be communicated at a later stage.

We apologise for any inconvenience caused.

Published: 15 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Library Christmas closure

Following President ’s address to the nation on Monday 14 December, all NMBM libraries will closed for the return of library materials, the last day of service being Tuesday, 15 December.

Libraries will close for the Christmas period and re-open again on 11 January 2021.

All patrons are encouraged to use the NMBM e-library platform.

Should you be interested in registering for Library membership in order to access the Online Library (Overdrive) please send an e-mail to libraryadmin@mandelametro.gov.za

Registrations will continue throughout the Christmas closure period.

Published: 11 Dec 2020, Resolved: 13 Dec 2020 RESOLVED

LOADSHEDDING

Eskom will implement Stage 2 loadshedding on Saturday, 12/12/2020 from 06H00 to 23H00.

Stage 2 schedule for tomorrow:

* 06H00-08h30: Groups 4, 9
* 08H00-10H30: Groups 5, 10
* 10H30-12H30: Groups 6, 11
* 12H00-14H30: Groups 7, 12
* 14H00-16H30: Groups 8, 13
* 16H00-18H30: Groups 9, 14
* 18H00-20H30: Groups 10, 15
* 20H00-22H30: Groups 11, 16
* 22H00-23H30: Groups 12, 17

Click here to go to the Loadshedding Page

POWER OUTAGES AFTER LOADSHEDDING

Please note that when a goup / area has been switched off for loadshedding, customers are reminded to switch off their major appliances, i.e. stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current, causing a high demand on the electricity network.This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on, but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages.Customers are advised to switch on their appliances one by one, allowing a few minutes' interval between each. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding.

Published: 11 Dec 2020, Resolved: 15 Dec 2020 RESOLVED

GROENDAL WATER TREATMENT WORKS SHUT DOWN DUE TO BURST PIPE

The City wishes to inform residents that Groendal Water Treatment Works has been shut down due to a burst on the raw water bulk pipeline.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected and could experience intermittent water disruptions.

The repair is expected to be completed by tomorrow afternoon.

Areas which could be affected include:

Rosedale

Kabah

Langa

Mountain View

Thomas Gamble

Alanridge West

Gerald Smith

Jubilee Park

Riverside Industrial area

Kruisriver

Cape Road Industrial area

Uitenhage CBD

De Mist

Dr Braun

Alexander Park Industrial area

NMB Logistics Park

Water tankers will be available if required and their positions will be communicated throughout social media and can also be enquired from 0800205050.

We apologise for the inconvenience caused.

Published: 08 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN ROWALLAN PARK ON WEDNESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Wednesday, 9 December 2020, in Rowallan Park to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Rowallan Park is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 07 Dec 2020, Resolved: 11 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF KWADWESI LIBRARY

Kindly be advised that due to a Covid-19 positive case, the Kwadwesi Library will be closed with immediate effect, as a precautionary measure, and will re-open on Wednesday, 09 December 2020.

Published: 07 Dec 2020, Resolved: 08 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN FERNGLEN ON TUESDAY

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work on Tuesday, 8 December 2020, in Fernglen to reduce water losses. As a result of the work, residents are advised that the water supply will be affected between 9am and 2pm in the area.

The maintenance work on the pressure reducing valve supplying Fernglen is part of routine maintenance work on the City’s bulk water infrastructure. The work needs to be conducted in order to reduce the probability of unforeseen shut-offs, due to a lack of maintenance.

We apologise for the inconvenience.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 02 Dec 2020, Resolved: 09 Jan 2021 RESOLVED

Notice: Cape Recife Nature Reserve Access Changes

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 25th and Saturday 26th of December 2020.

The Cape Recife Nature Reserve will be closed to vehicular access on Friday 1st of January and Saturday 2nd of January 2021.

Existing signage and Municipal By-Laws apply at all times.

Issued by the Environmental Management Sub-Directorate

Published: 30 Nov 2020, Resolved: 07 Dec 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WELLS ESTATE, BEVERLEY GROVE AND FRAMESBY TO CONDUCT MAINTANANCE WORK THIS WEEK

The Nelson Mandela Bay Municipality will carry out water infrastructure maintenance work this week. This work will result in water shutdown in Wells Estate, Beverley Grove and Framesby.

Residents are advised that water supply will be temporarily shut off on Tuesday, 1

December 2020 between 09:00 and 14:00 in Wells Estate, between 09:00 and 14:00 on Wednesday, 2 December 2020 in Beverley Grove and between 09:00 and 14:00 on Thursday 2020 in Framesby.

The maintenance work will be conducted in these areas to ensure the City reduces water losses with routine maintenance on bulk water infrastructure. This is part of the City’s efforts to reduce the probability of unforeseen water disruptions due to lack of maintenance.

The infrastructure maintenance work is also vital to preserve the lifespan of the City's water infrastructure.

The City has chosen to conduct the work between 09:00 and 14:00 to ensure that few consumers will be inconvenienced.

The City would like to apologise for the inconvenience caused.


Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 27 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

BURST AT GROENDAL MAIN PIPELINE COULD AFFECT WATER SUPPLY IN PARTS OF THE CITY

The City wishes to inform residents that the main supply pipeline, from Groendal dam to the treatment works in Uitenhage burst during the early hours of this morning.

Reservoir levels are currently low and water is being diverted from other sources. There is, however, a strong possibility that areas will be affected by this afternoon.

Teams are on site and the repair is expected to be completed by this evening. Water tankers have also been placed on standby.

Areas which could be affected include:

1. Rosedale

2.Kabah

3.Langa

4.Mountain View

5.Thomas Gamble

6.Alanridge West

7.Gerald Smith

8.Jubilee Park

9.Riverside Industrial area

10.Kruisriver

11.Cape Road Industrial area

12.Uitenhage CBD

13.De Mist

14.Dr Braun

15.Alexander Park Industrial area

16.NMB Logistics Park

We apologise for any inconvenience caused.


Published: 22 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

Rosedale sub will be switched off from 09H00 to 14H00 for repairs to vandalised equipment affecting Rosedale, surrounds.

Published: 18 Nov 2020, Resolved: 02 Dec 2020 RESOLVED

TEMPORARY CLOSURE OF BURCHEL DEPOT DUE TO COVID -19 INCIDENTS

18 November 2020

The City's Water Division distribution depot has COVID - 19 incidents. Management has decided to temporarily close off the depot for decontamination.

A skeleton team will be put in place for continuity in dealing with leaks and burst pipes. Only major bursts and leaks will be attended to.

We humbly ask that residents bare with us as this will affect service delivery.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 17 Nov 2020, Resolved: 22 Nov 2020 RESOLVED

WeatherSA  - 17 - 19 November 

We can expect some nice rainfall over the province over the next 3 days with a total of around 20 mm expected over the NMBM and its main catchment.

Along the Garden route, that figure could be between 40 and 60 mm

The north eastern parts of the province (former Transkei) could see figures exceeding 70 mm caused by thundershower activity

This is not a drought-breaking rainfall event so the public must continue to use water sparingly

Published: 16 Nov 2020, Resolved: 18 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN WARBLER ON TUESDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Warbler that water supply will be shutdown on Tuesday, 17 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Warbler area to perform maintenance work on the pressure reducing valve supplying Warbler.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Published: 16 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

PLANNED WATER SHUTDOWN IN HUMERAIL ON MONDAY TO REDUCE WATER LOSSES

The Nelson Mandela Bay Municipality would like to advise residents in Humerail that water supply will be shutdown on Monday, 16 November 2020 for four hours to allow maintenance work to take place.

The shutdown will be effective from 9am to 1pm within the Humerail area to perform maintenance work on the pressure reducing valve supplying Humerail.

This is to ensure the City reduces water losses with routine maintenance on bulk water infrastructure done to reduce the probability of unforeseen water disruptions as a result of lack of maintenance.

We apologise for the inconvenience and thank you for your cooperation and understanding.

Issued by the Nelson Mandela Bay Municipality Communications Office.

Published: 11 Nov 2020, Resolved: 16 Nov 2020 RESOLVED

Planned water shutdown on Thursday, 12 November 2020 in Scheepershoogte.

Water will shut down temporarily between 09:00 and 13:00.

Published: 11 Nov 2020, Resolved: 27 Nov 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN: Verification of metering equipment; SCADA, protection, and substation maintenance

Where: Kudu Substation

When: Wednesday, 25 November 2020

Time: 08H00 - 16H00

Lines / Areas: Despatch and surrounds


Published: 11 Nov 2020, Resolved: 17 Nov 2020 RESOLVED

Please note as a result of COVID 19, the Building Inspectorate office, located in Cuyler Street Uitenhage, has been closed with immediate effect, until further notice.

Please be advised that all Uitenhage & Despatch building plans are to be submitted at the Central Information Center (CIC) located on the Ground Floor, Lillian Diedericks Building.

Published: 11 Nov 2020, Resolved: 30 Nov 2020 RESOLVED

Re-opening of libraries during the Covid-19 pandemic

The Nelson Mandela Bay Municipality Library Service will open for the receiving of all library materials from Monday 16 November 2020. Libraries will open for receipt of library materials from 09h00 until 15h30.

Library materials will be accepted at the entrance of each library for quarantining. Library patrons will not be allowed inside the library. Patrons will be offered a “call and collect” service for library materials they wish to borrow.

All public are advised that masks must be worn at all times and they will be required to have their temperatures taken and complete a contact tracing register.

All libraries will be open for this service with the exception of Allanridge, Chatty, Kwamagxaki, and Motherwell Libraries due to vandalism. North End Library is closed at present due to a Covid-19 case, but should open on 19 November.

Library patrons are encouraged to return their library materials promptly to enable the libraries to complete a quarantine period before opening for lending.

Published: 02 Nov 2020, Resolved: 03 Nov 2020 RESOLVED

Motherwell East sub vandalised affecting Ikamvelihle, NU1, NU2, NU3, surrounds. Staff attending to restoration of supply, no timeframe available.

Rosedale sub vandalised affecting Rosedale and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 21 Oct 2020, Resolved: 22 Oct 2020 RESOLVED

Koedoeskloof disposal site closed for the day due to fire breakout on Thursday night.

Published: 08 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

During the period from Monday, 12 October to Wednesday, 21 October 2020, the Municipality will be conducting a series of public meetings on its 2020/21 Integrated Development Plan (IDP) and Budget.

All residents of the Nelson Mandela Bay, including Stakeholders, Civil Society, Government Departments and Parastatals, are encouraged to participate in these meetings in order to improve development and service delivery in Nelson Mandela Bay. These public consultations will be led by the Executive Mayor and the Mayoral Committee.

Residents are also invited to provide comments on the IDP and Budget via the municipal Website. 

Give your input

Public participation plan by ward

Published: 07 Oct 2020, Resolved: 13 Oct 2020 RESOLVED

Nelson Mandela Bay Municipality wishes to inform residents that the refuse collection services could not be rendered today due to the strike action that is led by COSATU at Gail Road depot.

Therefore no refuse collection round has gone out yet. Affected areas are:

Round 13 ( Govan Mbeki-zinyoka ), Round 16 ( Arcadia and Arcadia North ), Round 18 ( Salsoneville, Sanctor and West end ), Round 15 ( Portion of West End and that of Arcadia ), Round 11 ( Algoa Park ). Gail Road refuse collection.

As a result refuse will only be collected on Saturday.

The Municipality apologises for any inconvenience caused.

Published: 07 Oct 2020, Resolved: 21 Oct 2020 RESOLVED

Walmer Customer Care Centre closed until further notice due to fire damage.

The following offices are currently operational:

  • Korsten Customer Care Centre
  • Mfanasekhaya Gqobose Building, Govan Mbeki Avenue
  • New Brighton Customer Care Centre
  • Motherwell Customer Service Centre
  • Uitenhage Town Hall
  • Billing Clearance at Stores

CUSTOMER CARE CALL CENTRE: 041 506 5555

Published: 22 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

The following NMBM Customer Care offices will be open to the public as from Monday, 28 September 2020, 8:00-15:30:

  • New Brighton
  • Thusong (Motherwell)

Already open and operational offices are:

  • Mfanasekhaya Gqobose Banking Hall (Govan Mbeki Ave)
  • Uitenhage
  • Korsten
  • Billing Clearance @ Harrower Road Stores
  • Accounts Helpline (Call Centre) on tel 041-506 5555 (8:00-16:30)

Published: 21 Sep 2020, Resolved: 13 Oct 2020 RESOLVED

Outstanding Library books - Message from Libraries:

Patrons should please keep them until a pronouncement is made on the opening of libraries. They should not worry about fines, our system has been set such that the items that are out will not accumulate fines.

Published: 18 Sep 2020, Resolved: 21 Sep 2020 RESOLVED

WATER DISRUPTIONS IN ROWALLAN PARK, KABEGA AND SURROUNDING AREAS.

Greenbushes reservoir was very low due to the resident's high consumption.

Suspicion is that residents are filling containers due to fear of water cuts over the weekend.

However, no water cuts are anticipated in that area, as long as residents use water sparingly.

We have since augmented the supply and the reservoir is starting to fill up again.

By midday we expect everyone in that area and surroundings to have water.

The Municipality would like to apologise for the inconvenience caused.

Published: 16 Sep 2020, Resolved: 18 Sep 2020 RESOLVED

Planned water shutdown on Thursday, 17 September 2020.

The water will go off around 7am to enable a contractor to reroute a 450mm water main pipeline.

The following areas will be affected by the shutdown:

Ibhayi

Govan Mbeki

Veeplaas

Soweto on Sea

New Brighton

KwaZakhele

Zwide

Missionvale

Water tankers will be arranged and locations will be communicated.

Published: 11 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

RESCHEDULING OF DRIVING LICENCE IN KORSTEN

The Korsten Driving Licence Testing Centre is in the process of rescheduling driving licence tests that were affected during the lockdown period.

Although the majority of the applicants were contacted and new dates issued, there is still 176 applicants that were contacted but to no avail.

We request all driving schools who know of any students having outstanding test to please report to the Korsten To expedite this process we have set aside a specific date (Saturday 19 September 2020 at 07h00) for an Official to facilitate and confirm new dates to those applicants.

Published: 11 Sep 2020, Resolved: 16 Sep 2020 RESOLVED

The Chelsea reservoir has recovered overnight and reached 34% after weeks of battling with water supply.

As a result of the recovery, all the areas supplied by this reservoir should now have water. The areas include Malabar, Westering, Linton Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

All the suburbs supplied by the Emeraldhill reservoir have water, except for upper parts of Lovemore Heights.

Work is being done to pump into the upper reservoir for residents to have water. It is envisaged that by midday water will be restored.

The Municipality urges residents to continue using water sparingly.


Published: 10 Sep 2020, Resolved: 11 Sep 2020 RESOLVED

Residents in the high-lying areas night experience water cuts due to the ongoing water disruptions.

Although the Chelsea reservoir has increased to 9% currently some areas supplied by this reservoir remain with a low pressure.

The areas supplied by this reservoir include Malabar, Westering, Lingo Grange, Sherwood, Hunters Retreat, parts of Rowallan Park, Parsonsvlei and Greenbushes.

Lovemore Heights which is supplied by the Emaraldhill reservoir remains affected by the water disruptions while Walmer Heights, parts of Lovemore Park, Mount Pleasant, Miramar, Charlo, Walmer Downs, Overbaakens, Fairview and parts of Newtown Park continue to have water supply.

Pumps have been resolved and the Municipality is waiting for the system to fill up so the rest of the areas can have water supply.

The Municipality apologises for any inconvenienced caused.

Published: 10 Sep 2020, Resolved: 07 Oct 2020 RESOLVED

NEW WATER RESTRICTIONS  implemented with immediate effect.

Please click here to view the complete Water Restriction Notice



Published: 09 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Builders Warehouse

2) Fig tree FLM

3) Fairview Caltex

4) Greenbushes Caltex

5) Melsetter Rd

6) Cotswold laundry

7) Welcome and Kragga Kamma

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.



Published: 08 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:

1) Melsetter

2) Spar Sherwood

3) Builders Warehouse

4) Fig tree FLM

5) Greenacres Hospital and Mall

6) Colleen Glen Caltex

7) St Albans prison

Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.

Published: 07 Sep 2020, Resolved: 10 Sep 2020 RESOLVED

Water tankers have been deployed and can be found at the below locations:


1) St Albans

2) West End Clinic

3) Verdun Road Checkers

4) Malabar

5) Melsetter Road LMH

6) George Botha Street, Palm Ridge

7) PnP Linton Grange


Kindly note that the tankers may not always be there as they leave to refill however, they will return to the above locations.


Published: 06 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Nooitgedagt update:

Electricity was restored to the Nooitgedagt Water Treatment Works around 16:00.

The effect of this outage is that no water was treated at the works resulting in 4 main reservoirs running empty as well as their supply zones. This includes the supply to the Coega Special Economic Zone.

Nooitgedagt is currently on maximum production, but the supply is not sufficient enough to start the 2 booster pump stations to transfer water to Greenbushes to supply the Western Areas.

Depending on the rate of filling the systems the booster pump stations will only be able to start around midnight.

If all goes according to plan, Western Areas will have low pressure water in the morning.

The Municipality apologises for any inconvenience caused and urges residents to continue using water sparingly.

Published: 06 Sep 2020, Resolved: 06 Sep 2020 RESOLVED

Mayoral Committee Member for Infrastructure and Engineering, Councillor Mongameli Bobani wishes to inform residents that water supply from Nooitgedagt has had another setback as reported earlier and the best available information is as follows:

1. A fault occurred in the main electricity supply to Nooitgedagt.

2. It is not loadshedding.

3. It will take about 5 hours to effect the repairs.

Based on the above and the experiences of yesterday, the high lying areas will experience low pressure by mid afternoon.

Once the electricity is back on it will take another 5 to 6 hours to restart the whole system of the Water Treatment Works and pump stations.

As the whole plant is down, areas such as Motherwell that was not affected yesterday will also now be affected.

Residents are encouraged to use water sparingly and not to stockpile water.

The Municipality apologises for any inconvenience caused.


Published: 05 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

WATER TANKER UPDATE:

5 September 2020

Water tankers have been deployed and are at the locations below:

1) Rowan Street, Rowallan Park

2) Hunters Spar

3) PnP Linton Grange

4) Springbok Gelvandale

5) Colleen Glen Caltex

6) Greenbushes Caltex

7) Sherwood Spar

8) Verdun Checkers

9) Burt Avenue Spar

10) Fruit and Veg, Fig Tree

11) Patterson High Sports Field

12) Greenacres Hospital

Kindly note that tankers may not always be there as they have to travel to Uitenhage to refill however, they will return to the locations above.

The Municipality apologises for any inconvenience caused.

Published: 04 Sep 2020, Resolved: 07 Sep 2020 RESOLVED

Please be advised that the Municipality continues to experience water disruptions in the Western areas.

The areas affected, among others, are, Kabega, Greenbushes, Rowallan Park, Hunters Retreat, Westering, Linton Grange and surrounding areas.

The Chelsea reservoir has gone up from only 7% to 11%. This means that most of the aforementioned areas still remain without water. Another major reservoir, Emeraldhill has gone dry. This is due to the water shortage in the system. Emeraldhill reservoir affects Walmer Heights, Miramar, parts of Lovemore Heights, Charlo and Fairview.

The reticulation system is compromised and intermittent supply is going to be experienced throughout the Metro. Water tankers will be deployed. However, given the extent of disruption, it will be impractical to deploy tankers in all these areas. We urge everyone to use water sparingly.

Published: 28 Aug 2020, Resolved: 06 Sep 2020 RESOLVED

VARIOUS ELECTRICITY SHUTDOWNS PLANNED 

Details of shutdowns are as follows:

1. Date: Tuesday, 1 September 2020 (alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

DUM1 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); DUM1#128 (Dumbrody, Aloes Coega, Hougham Park and Tankatara); SES1#56-57 (Sewerage Eland Street Farms/Despatch); FGR1#29 (52-53) (Fitches Corner Gedultsrivier, Patcor Quarries & section of SAL/St Albans); FCR1# (8-9) (Fitches Corner, Rocklands); FCW1# (15-16) (Fitches Corner, Witteklip, Woodridge).

2. Date: Wednesday, 2 September 2020 (Alternative date: Friday, 4 September 2020)

Time: 08H00 - 16H00

Lines / Areas

FGR1#8 (56-57) Fitches Corner, Gedultsrivier, Patcor Quarries & section of SAL/St Albans.

3. Date: Thursday, 3 September 2020 (Alternative date: Saturday, 5 September 2020)

Time: 08H00 - 18H00

Lines / Areas

DSU1# (102-103) Ditchling/Summit; VMW1#43-49 (5-6), VMW1#43-5 (7-8), VMW1#43 (Van Stadens Gorge); TFM1#38-68 (42-43) (Thornhill Farms, Matjiesfontein, Vaalkrans and Boxes & Shooks); NFL1#20-8 (11-12) (Nokton Farms); SGP1#14 (3-4), SGP1#14 (3-4) (Gamtoos Pumps & Summit Loerie Pumps).

Reason for shutdowns:

To allow ESKOM to cross municipal lines to upgrade Grassridge – Sunnyside- Melkhout 132kV line .

All installations to be treated as live for the duration of the outage.

Apologies are tendered for any inconvenience caused.

Published: 20 Aug 2020, Resolved: 25 Aug 2020 RESOLVED

Planned water shutdown on Saturday

The Nelson Mandela Bay Municipality would like to inform residents and business owners of a planned water shutdown in Coega, Colchester and Kinkelbos on Saturday, 22 August 2020.

The water will be shutdown to repair a water leak on the main 450 mm water supply pipeline on Neptune Road.

The water will go off around 7am affecting Coega, Colchester and Kinkelbos, it is expected that the supply will be restored later that afternoon.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 29 Jul 2020, Resolved: 31 Jul 2020 RESOLVED

PLANNED WATER SHUTDOWN ON THURSDAY

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Thursday to allow the Makro store to connect into the existing water network.

During the operation which commence from 8am the City will also carry out some maintenance work.

The work will affect the water supply in Rowallan Park below Baywest turnoff, Kabega, Morningside, Hunters, Parsons Ridge, Francis Evatt Park, Westering, Malabar and Cotswold.

Water tankers will be dispatched and located at:

Hunters SuperSpar

MetLife Mall

Linton Spar, and;

Malabar Community Hall.

We apologise for the inconvenience and thank you for your cooperation.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jul 2020, Resolved: 24 Jul 2020 RESOLVED

Planned Electricity Shutdown

Date: Thursday, 23 July 2020 (Weather permitting)

Time: 08:30 - 19:30

Affected areas:

Morenstondt Complex and Humewood Villas, Forest Hill

Please treat all installations as LIVE.
Electricity Call Center: 041 506 5595

Published: 17 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

IVR systems and Accounts Call Centre on tel 041-506 5555 is operational as well as the following 3 x Customer Care Centres:

Business hours 8:00 to 15:30, Monday to Friday

(1) Mafana Sekhaya Gqobose (Old City Treasurer) , Govan Mbeki Avenue

(2) Korsten office (opposite Livingstone Hospital)

(3) Uitenhage office (at Uitenhage City Hall)

Published: 16 Jul 2020, Resolved: 21 Jul 2020 RESOLVED

Planned water shutdown in Cotswold on Friday

The Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown in Cotswold on Friday, 17 July 2020.

The operations forms part of the City’s war on leaks programme in an effort to save water. Maintenance work will be done on the inlet supply to the network and as a result residents are advised of the water shutdown which will commence from 9am until 2pm on Friday.

Water tankers will be distributed around Cotwold and stationed at:

Julane complex in Rowallan Park

Hunters Spar

Sherwood Spar

Malabar Ext 6

Framesby/Sunridge

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 15 Jul 2020, Resolved: 28 Aug 2020 RESOLVED

Message from the Electricity Department regarding Loadshedding:

"When a group / area has been switched off for loadshedding, customer are reminded to switch off their major appliances, ie stoves, geysers, pool pumps, heaters, air conditioners, etc. When the electricity is restored after a loadshedding slot, these high-consumption appliances normally draw a lot of current causing a high demand on the electricity network. This causes the electricity circuit breakers in the substations to trip and is the reason why the electricity goes on but then off again after a few minutes when NMBM switches the electricity back on. This results in damage to the already aged electricity infrastructure and causes prolonged power outages. Customers are advised to switch on their appliances one by one, allowing a few minutes' intervals in between. We therefore urge consumers to continue assisting us in managing consumption in order to reduce the impact of loadshedding."

Published: 07 Jul 2020, Resolved: 10 Jul 2020 RESOLVED

Planned water shutdown in Markman

Nelson Mandela Bay Municipality would like to alert businesses in Markman about a planned water shutdown on Thursday, 9 July 2020.

A valve replacement will be done on Studebaker Street and Chevrolet Street. The water will go off from 8am and is expected to be restored later during the day.

We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 01 Jul 2020, Resolved: 02 Jul 2020 RESOLVED

Planned  water shutdown on Thursday

Nelson Mandela Bay Municipality would like to inform residents about a planned water shutdown on Thursday, 2 July 2020 in Summerstrand. This is to enable the Nelson Mandela University contractor to tie in the new 450 main pipe that was rerouted to make way for new student accommodation. The water will go off in the morning around 7am and is expected to be restored around 5pm on the same day.

Areas that will be affected will be:

Council for Scientific and Industrial Research (CSRI)

Wool Testing Bureau

Sanlam Student Village

Cheshire Homes and

Nelson Mandela University.

Water tankers will be arranged and stationed at the Cheshire Old Home and Sanlam Student Village. Another water tanker will be on standby during the day to assist with the water outage. We apologise for the inconvenience pending this critical work.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 30 Jun 2020, Resolved: 06 Jul 2020 RESOLVED

The GIS servers will be undergoing maintenance from Thursday, 2 July 2020 at 16h00 up to and including Monday, 6 July 2020 at 12h00. 

The systems affected include CorpGIS, ArcMap and the external GIS Website.

Published: 30 Jun 2020, Resolved: 10 Jul 2020 RESOLVED

Korsten Traffic center is closed due to a staff member tested positive for Covid-19. All staff members are now in quarantine.  The center will be reopened on 9 July 2020.

Please click on the link here, to validate and check your driver's license card

Published: 23 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

PLANNED WATER SHUTDOWN

Nelson Mandela Bay Municipality would like to inform residents of a planned water shutdown on Wednesday, 24 June 2020.

The shutdown will be implemented from 5pm to carry out maintenance work.

Areas affected will be:

Korsten

Sidwell

Ferguson

Holland Park

Neave Industrial

Businesses that operate 24 hours a day will also be affected. The water will be restored in the early hours on Thursday, 25 June 2020. We apologise for the inconvenience.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 22 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please be advised that the following offices are currently down and will be till further notice.

UITENHAGE TOWN HALLSELLICK STREET -Supply Chain Office
These offices do not have network connectivity due to faulty network equipment.

This affects connectivity to user Data and Cisco Telephony.

Published: 19 Jun 2020, Resolved: 30 Jun 2020 RESOLVED

PLEASE NOTE THAT ALL IVR SERVICES ARE STILL DOWN

(Aircon repairs are underway)

The following services are NOT available:

  • Accounts Call Centre on tel 041-506 5555
  • Pay by phone (NMBM app)
  • Purchase electricity by phone (NMBM app)
  • Submitting of meter readings
  • Obtaining statements from the automated service desk by utilising your pin

Alternatives:

  • Purchase pre-paid electricity via WireIt (register on www.wireit.co.za) or utilise any of the 120 pre-paid sale vendors in the city
  • Email queries to customercare@mandelametro.gov.za (queries only, not statement requests).
  • For IVR queries email: ivrhelp@mandelametro.gov.za
  • Email proof of payments to cashall9@mandelametro.gov.za
  • Email readings to mreader@mandelametro.gov.za
  • Email request for copy statements to statement@mandelametro.gov.za (statement request only, not queries)

Published: 19 Jun 2020, Resolved: 25 Jun 2020 RESOLVED

2017/18 - 2020/22  IDP & Budget 

NMB residents can tune into KQ FM (970) to listen to the reading of the Integrated Development Plan and Budget for their relevant wards:

Friday, 19 June 2020,  17:00 - 18:00

Cluster: Alex Matikinca (Wards 23, 54, 55, 56, 57, 58, 59 & 60)

Monday, 22 June 2020, 17:00 - 18:00

Cluster: Champion Galela (Wards 25, 26, 27, 28, 30, 33 & 36)

Tuesday, 23 June 2020, 17:00 - 18:00

Cluster: Zola Nqini (Wards 24, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52 & 53)

Wednesday, 24 June 2020, 17:00 - 18:00

Cluster: Molly Blackburn (Wards 1, 2, 3, 4, 5, 6, 7, 8, 9, 12, 39 & 40)

Thursday, 25 June 2020, 15:00 - 16:00

Cluster: Govan Mbeki (Wards 14, 15, 16, 17, 18, 19, 20, 21, 22 & 24)

Thursday, 25 June 2020, 17 - 18:00

Cluster: Lillian Diedericks (Wards, 7, 10, 11, 13, 29, 31, 32, 34, 35, 37, 38 & 41)

Residents can view the IDP here  and give their input either through the Whatsapp line: +27 62 358 8001 

OR

email to: idp@mandelametro.gov.za

Published: 19 Jun 2020, Resolved: 02 Jul 2020 RESOLVED

PLANNED ELECTRICITY SHUTDOWN

Tuesday, 30 June OR Wednesday, 1 July 2020.

Time: 9:00 - 17:00

Areas affected:

PART OF STEBONEATH & ALL SIDE STREETS & PART OF ARTHUR STREET, SYDENHAM

Published: 12 Jun 2020, Resolved: 17 Jul 2020 RESOLVED

Please note that only the following three (3) Customer Care Centres are now opened to the public from Monday to Friday, 8:00 - 15:30.

1) Mafana Sekhaya Gqobose (old City TREASURER). Govan Mbeki Avenue, Central, Port Elizabeth

2) Korsten office, Abette Street, Korsten (at Traffic Department & Library opposite Livingstone hospital)

3) Uitenhage office, Uitenhage City Hall

The following services are offered there:

  • Assistance to the Poor (ATTP) application & queries
  • Arrangements to repay arrears in terms of Debt Collection policy
  • IVR (automated telephone system) registration
  • Water Rebate application
  • Estate Late project - Free transfer of property for surviving ATTP beneficiaries
  • Property rates rebate applications
  • Property valuation certificate
  • Copies of municipal statements
  • Address changes
  • Account balance enquiries
  • Municipal account payments
  • Pre-paid electricity purchases

Due to the IVR system and Accounts Call Centre being off line as a result of the infrastructure problem,  purchase of pre-paid electricity via the municipal app is not possible.
Customers can however still purchase pre-paid electricity at any of the 120 pre-paid sale vendors in the city or via WireIt.

Published: 12 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

Planned Electricity Maintenance shutdown.

DATE:  WEDNESDAY, 17 JUNE 2020

and

FRIDAY, 19 JUNE 2020

(Weather permitting)

TIME:  09:00 – 17:00

AFFECTED AREAS: PART OF STEBONEATH & ALL SIDE STREETS, AS WELL AS PART OF ARTHUR STREET, SYDENHAM

Published: 11 Jun 2020, Resolved: 19 Jun 2020 RESOLVED

MEDIA ALERT

11 JUNE 2020

UPDATE ON WATER SUPPLY OUTAGES IN UITENHAGE

The Nelson Mandela Bay Municipality would like to ask the residents of Uitenhage affected by the water outages in the area for their patience. Technicians and workers are on site, working around the clock to restore the water supply. The interruption in supply was caused by the burn-out on Sunday of the pump supplying water to reservoirs supplying the higher lying parts of Rosedale, Kabah and Mountain View.

The pump cannot be repaired and needs to be replaced. Unfortunately, a replacement is not locally available and the Municipality it trying to source one elsewhere. This may well cause a delay into next week.

The City has made water tankers available in the affected areas. Affected residents are encouraged to contact Ward 49 Councillor Franay Van De Linde on 082 303 7358 should they require more information concerning the location of the water tankers.

The City has also been experiencing problems with the electricity supply to the pump station that supplies water to the reservoir that supplies Scheepershoogte, Valleisig, Winterhoek Park and the higher lying parts of Van Riebeeckhoogte, Fairbridge Heights, Strelitzia Park and Vanes Estate. The City would like to alert residents that the pump is currently running, but has been the reason for these areas to be without water this week.

Issued by Nelson Mandela Bay Communications Office.

Published: 11 Jun 2020, Resolved: 01 Jul 2020 RESOLVED

NMBM CALL CENTRE CLOSED

The Nelson Mandela Bay Municipality would like to inform residents that the 041 506 5555 accounts call centre is currently closed due to air-conditioning problems.

The problem has been reported to the NMBM IT Department. At this stage, there is no timeframe available for repairs.

Residents are encouraged to e-mail queries to customercare@mandelametro.gov.za

We apologise for any inconvenience caused.

Issued by Nelson Mandela Bay Municipality Communications Office.

Published: 03 Jun 2020, Resolved: 08 Jun 2020 RESOLVED

WATER INTERRUPTIONS ON THURSDAY

Nelson Mandela Bay Municipality would like to inform residents of an emergency work to be  carried out at the Nooitgedagt Water Treatment Works on Thursday.

The critical work will result in a decreased water supply from the Nooitgedagt Water Treatment Works to the Western areas of NMBM.

The system will be shut down early morning on Thursday,4 June 2020 and will be recharged on the same day, if no unplanned interruptions are experienced.

The following areas will be affected:

  • Rowallan Park
  • Francis Evatt Park
  • Hunters Retreat
  • Bay West
  • Parsonsvlei / Westbrook
  • Morningside
  • Kabega Park
  • Sherwood
  • Westering
  • Cotswold
  • Helenvale
  • Malabar
  • Parts of Schauderville
  • Framesby
  • Sunridge Park
  • Parts of Lorraine
  • Parts of Theescombe
  • Kamma Park

Water tankers will be made available, their positions will be communicated throughout social media and can also be enquired on 0800 20 50 50.

We apologise for the inconvenience.

Published: 26 May 2020, Resolved: 27 May 2020 RESOLVED

At Arlington sub, ADS 11kV OCB tripped affecting ADS (Arlington/ Driftsands), DSK (Driftsands / Schoenmakerskop), DLP (Lovemore Park), Willows. Staff attending to restoration of supply, no timeframe available.

Published: 26 May 2020, Resolved: 26 May 2020 RESOLVED

At Greenbushes sub, GBD and WKK OCBs tripped affecting Greenbushes, Draaifontein, St Albans, Waterkloof areas. Staff attending to restoration of supply, no timeframe available.

Published: 25 May 2020, Resolved: 28 May 2020 RESOLVED

The Nelson Mandela Bay Municipality would like to inform residents that the Service Delivery Call Centre has been temporarily closed. This is after it emerged that staff members came into contact with a person who tested positive for the Corona Virus

Residents are encouraged to send their queries to waterleaks@mandelametro.gov.za or report their queries directly to ward councillors who will then escalate them to the relevant offices for action.

Published: 24 May 2020, Resolved: 24 May 2020 RESOLVED

Northdowns sub will be switched off at 12H00 for emergency work affecting Young Park, Algoa Park, Willard, Cadles, Shatterprufe, Eveready, Gelvan Park, Parkside. Supply to be restored soonest, no timeframe.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

At Struandale sub, Ysterhout Mini OCB tripped affecting a section of Algoa Park and surrounds. Staff attending to restoration of supply, no timeframe available.

Published: 23 May 2020, Resolved: 24 May 2020 RESOLVED

Section of EMV line damaged affecting Missionvale and surrounds. Staff attending to repairs, no timeframe for restoration of supply.

Published: 22 May 2020, Resolved: 23 May 2020 RESOLVED

At Arlington sub, Steve Biko feeder switched off for emergency work to be done, affecting Steve Biko area in Walmer Location. Supply to be restored soonest, no timeframe.

Published: 11 May 2020, Resolved: 14 May 2020 RESOLVED

At Arlington sub, Steve Biko OCB switched off for emergecy work to be done, affecting section of Walmer Location. Supply to be restored soonest, no timeframe

Published: 08 May 2020, Resolved: 11 May 2020 RESOLVED

DSK (Driftsands / Schoenmakerskop) line switched off for emergency repairs. Supply to be restored soonest.

Lost supply on THC (Theescombe) 6kV line. Staff attending to restoration of supply, no timeframe available.

Published: 16 Apr 2020, Resolved: 23 May 2020 RESOLVED

PLEASE NOTE THAT ALL CUSTOMER CARE CENTERS ARE CLOSED UNTIL THE LOCKDOWN HAS BEEN LIFTED.


Published: 17 Mar 2020, Resolved: 18 Mar 2020 RESOLVED

COVID-19 SOUTH AFRICA - INFORMATION 

Emergency Hotline: 0800 029 999

WhatsApp Support Line: 0600-123456

Global Map of Covid-19 infections
Credit: Johns Hopkins University


Published: 12 Mar 2020, Resolved: 15 Mar 2020 RESOLVED

PLANNED POWER OUTAGE:

Date: Saturday, 14 March 2020 (Weather permitting)

Time: 09:00 - 13:00

AFFECTED AREAS:

Carnation avenue, Part of Cassia Drive, Up to and including Cassia Place, Sunridge Park

Please treat all installations as "Live".



Published: 09 Mar 2020, Resolved: 10 Mar 2020 RESOLVED

STAGE 1 loadshedding will be implemented at 09H00.

Stage 1 schedule for today:

  • 09H00-10H30: Group 13
  • 10H00-12H30: Group 14
  • 12H00-14H30: Group 15
  • 14H00-16H30: Group 16
  • 16H00-18H30: Group 17
  • 18H00-20H30: Group 18
  • 20H00-22H30: Group 19
  • 22H00-00H30: Group 1
Published: 06 Mar 2020, Resolved: 09 Mar 2020 RESOLVED
The new Budget & Treasury Customer Care office, situated in the Motherwell Licensing Centre (Thusong), has been open to the public since 3 February 2020.

The following services are offered:

- Assistance to the Poor (ATTP) application & queries
- Arrangements to repay arrears in terms of the Debt Collection policy
- IVR (automated telephone system) registration
- Water Rebate applications
- Estate Late project
- Free transfer of property for surviving ATTP beneficiaries
- Rates rebate applications:
- Sporting body rates rebate applications
- Public benefit organisation rebates/Non-profit organisations
- Agricultural rates
- Pensioners/Disability
- Property valuation certificates
- Copies of municipal statements
- Address changes
- Account balance enquiries

No payments/ cash will be accepted at first, as the vault is still under construction, it is anticipated that construction will be finalised within the next two months.
Published: 02 Mar 2020, Resolved: 06 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented. Please click on the Load-Shedding quick link.
Published: 26 Feb 2020, Resolved: 02 Mar 2020 RESOLVED
Please note:
NEW load-shedding GROUPS and SCHEDULES implemented.
Published: 07 Feb 2020, Resolved: 26 Feb 2020 RESOLVED
WATER INTERRUPTION UPDATE - 7 February 2020

Nelson Mandela Bay would like to inform residents and businesses that water situation remains critical and constrained. Most affected areas continue to get intermittent water supply, low pressure and no water.

Please click here to view the full notice of the affected areas and alternatives available.
Published: 30 Jan 2020, Resolved: 31 Jan 2020 RESOLVED
Electricity: Large part of Kamesh and surrounds affected by outage due to fault at Valk substation.
Subs that are off:
1. Spreeu
2. Tech Mini
3. McCarthy
4. Accom
5. Abbot
6. Moffat
Staff attending to the restoration of supply, no timeframe available
Published: 27 Jan 2020, Resolved: 30 Jan 2020 RESOLVED
Electricity: Emergency work will be carried out at Swartkops, Mount Rd and Ditchling sub stations from 15H00 to 18H00. No loss of supply anticipated, however power dips may occur.
Published: 23 Jan 2020, Resolved: 24 Jan 2020 RESOLVED
Please note: The Bid Adjudication Committee meeting scheduled for Friday, 17 January 2020 has been postponed until Friday, 24 January 2020.
 

 

 

 

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